As an orthopedic technician, you intimately get to know people who have lost a part of their body. Do you notice any changes during the process – from the time they first enter your store and get fitted to the time they leave with their finished prosthetic leg?
Purk: That really depends on the individual. It’s a process and you are sometimes privy to internal struggles. In the best-case scenario, after years of service, you have educated customers who have integrated their prosthetic device into their lives to where it is no longer their defining feature and to where people no longer stare at them at the store because they wear an artificial limb. Conversely, as a technician I am anxious to quickly fix a prosthetic if it breaks and my customers are no longer used to walking on crutches. That being said, I also encounter young people who have googled extensively and who aim to take part in the Paralympics. But it might take years before they get used to their changed settings. It takes time until the prosthetic limb no longer rubs and causes soreness and until you know how to handle it perfectly and nobody defines you based on a missing body part.
Has there been a general mind shift – away from hiding the prosthetic limb and moving towards more openness in coping with the amputation?
Purk: I have customers, who open up and other customers, who don’t want to go there. That’s something I first had to learn and understand. In those cases, I simply create more classy themes and high-quality items.
I should also point out that these fully personalized prosthetics are just a small portion of my day-to-day business. Only one out of one-hundred customers might be willing to pay the extra 1,000 or 2,000 Euros for the prosthetic device. This process also takes a long time. We primarily design prosthetic socks, liners or leg belts and straps. This doesn’t require any extra work: a belt is a belt, whether it’s white or whether it features a flame motif – it really makes no difference. A resource like that might cost 100 Euros all in all. Customers are more willing to pay this amount versus paying 1,000 Euros out of pocket.
No question about it, our customer are getting younger and younger, but the majority is still around 60 years old. That being said, today’s 60-year-old is very different from a 60-year-old person 20 years ago. I know people with war disabilities whose primary concern was for the prosthetic to be inconspicuous and who greatly emphasized an esthetic and cosmetic appeal. Now my customers are between the ages of 30 and 60. Based on the technology that’s involved in prosthetics, cosmetic issues are no longer an issue.