Despite the many positive experiences, there are also challenges: Daniela Möller, for example, talks about her experiences with airlines, which often make things unnecessarily difficult for wheelchair users. “It's getting more and more complicated with the airlines,” she says, recounting an incident in which she was denied boarding despite having a ticket and having registered. In the end, she was able to board, but had no access to the toilet for the entire 12-hour flight – a bitter experience.
For Daniela, accessible toilets are a key issue when traveling. “I would like to see standardized regulations. Every town should have an accessible toilet in the market square and at the tourist information office.”
Another idea from Daniela Möller: an emergency repair network for wheelchair users – simply an emergency number where you can reach someone in every city if your wheelchair breaks down.
Amelie Ohren and Björn Reinsch also see room for improvement in the tourism industry. There is often a lack of clear and reliable information on accessibility. They would like to see the industry develop more sensitivity for people with disabilities and consider their needs from the outset. “When it comes to accessibility in tourism, people with various disabilities should be involved from planning to implementation to ensure that information on accessibility is presented authentically and accurately.”